Kumara Luxury Villa
Privacy Policy
In Sri Lanka, boutique properties such as Kumara Luxury Villa are committed to protecting guests’ personal information. The creation of this privacy policy was undertaken to illustrate the information we collect from villa guests and web site visitors, and the way in which we use that information. We will post any changes in our privacy policy from time to time on the website.
WHAT IS PERSONAL INFORMATION?
“Personal Information” refers to the details that can be used to identify any individual who uses the products/services of our web site. The term “Personal Information” refers to name, address and gender and other details provided by you under your consent.
WHY IS PERSONAL INFORMATION COLLECTED?
To Provide Superior Customer Service to our Guests
Kumara Luxury Villa collects personal information to assist us making your reservation simpler and easier, and in carrying out your request to ensure your needs are met when staying at the villa. In addition, personal information is collected to allow us to contact you in case of arising matters related to your stay with us. By maintaining personal information of guests, we are able to reconcile statements/invoices and confirm prior transactions.
To Keep Our Guests and Owner Informed
Personal information may be used to provide guests with access to our digital guide regarding the villa. Kumara Luxury Villa and the Owners are contractually obligated to protect all information shared.
HOW IS PERSONAL INFORMATION COLLECTED?
On Our Web Site
Initial Contact With Our Web Site
Whenever you visit a site, a cookie is stored in your computer and your computer is identified with a unique ID number. Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify reservation by automatically filling up preferences already been filled up on your previous visit to the site. Cookies are also used as a way of collecting web site data such as the number of visitors and traffic to specific web pages. This helps us to understand which pages are popular among users and which are not. It also helps us to improve on the site based on page views and number of visitors. You can set your computer to not store any cookies on your computer, if you prefer. However, this may prevent you using some of the functions we offer.
When accessing our web site, your computer will be assigned a specific ID number, which will identify you whenever you visit our website. Although personal information such as name, age and address will be anonymous at this point, cookies will allow us to make a log of every time you access the site. Once personal information is entered, we will combine your ID number with the contact information you provided, so that we can recognize you on future visits.
While Browsing Our Web Site
When you explore our web site, there may be instances where online surveys or promotions will request you to provide personal information. In responding to this request if you wish to participate, you may have to provide information about your personal identity such as name and address. In instance such as this, we only use information to suit the purposes you have specified.
When Making a Reservation
On Our Web Site www.kumaravillas.com
When making a reservation at the villa, you will be linked to our reservation system. Here, you will be required to fill a reservation form the very first time you make a reservation. In completing the reservation form, you will be asked to provide specific details including your name, address and other personal information. You will also have to enter certain guarantee and deposit details such as credit card information in order to secure your reservation. The completion of your reservation form shall serve as your acknowledge and agreement to the terms and conditions contained in this Privacy Policy. Once your credit card is verified, Kumara Luxury Villa will confirm the reservation and process any payments. Since making a reservation involves personal information of credit cards, Kumara Luxury Villa uses STRIPE a secure system, where the credit card information is protected. In this process, the information is encoded before transmitting to the intended recipient.
HOW DO WE STORE PERSONAL INFORMATION?
Registration Cards completed at the Villa.
The villa management staff ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
WHAT INFORMATION IS NOT SECURE?
Please note that e-mail communication are not secure, especially when conveying personal information. When requesting information using e-mail, do not state your personal information such as credit card numbers. In addition, when making reservations outside your home, make sure that you always close your browsers. It is recommended that you close your browsers immediately upon completion because if not, you will still be logged on to the page, and it will easy for someone to gain access.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
As mentioned before in this statement, third parties of The Fortress will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound, and will be legally obligated to comply with agreed upon terms and conditions such as protection of personal information.
In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay amount due and if your stay has been paid by a third party, then all billing information will be sent to the paying party.
HOW DO I ACCESS MY PERSONAL INFORMATION?
If you wish to know what personal information we may have of you, you can make a request and we will be more than happy to assist you with your requirements. However, in order to protect personal information of guests, we require that you prove your identity at the time the request is made. You have the option of requesting via email. Kumara Luxury Villa reserves the right to decline access to your personal information under certain circumstances. If your personal information is not available to be disclosed, you will be provided with the reasons for this non-disclosure.
HOW LONG IS MY PERSONAL INFORMATION RETAINED?
Your personal information will be stored for the period of time required by law. It may be stored indefinitely by Kumara Luxury Villa as long as there is a business purpose for doing so. From time to time we may delete your personal information if you have not stayed with us in a number of years.
HOW WILL I KNOW IF THERE ARE CHANGES TO THIS POLICY?
Any changes to the privacy policy will be posted on our web site. Changes of use will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If you do not agree with the changes in the privacy policy, you may send us an e-mail. However if you do not object, it shall be taken as an indication of your agreement.
TO WHOM DO I DIRECT QUESTIONS OR CONCERNS REGARDING THIS POLICY?
Questions or concerns regarding this privacy policy should be directed to the following email address link: